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In this section, you’ll find a list of commonly asked questions and our responses. If you don’t find the information you’re looking for, please don’t hesitate to contact us directly. We’re always happy to assist you in any way we can.

How Do I Request a Medication Refill?

The first thing to keep in mind about medication refills is – don’t wait until the last minute! Please plan ahead. It can take up to 5 business days (not counting weekends) to complete a medication refill. Medications requiring pre-authorization may require additional time to process. If you wait until you are out of medication before requesting your refill, you may have to go without your medication for several days while we complete the refill process. Please also plan ahead for any refills that may be needed during holidays or while traveling.

The first step in requesting a refill is to check your prescription label on the bottle or box. It should say “refills” with a number next to it and a date by which you must refill. If this number is greater than 0, you simply need to call your pharmacy to request your refill.

If the refill number is 0, or there are no refills listed on your label, you will need to contact our office. Please call (602) 604-9500 and speak with our Customer Service Team to get the refill process started. Please ensure we have the most up-to-date insurance and pharmacy information to avoid any additional delays!

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