FAQs

  • What are My Rights and Responsibilities as a Patient of Spectrum?

    Spectrum Medical respects the rights of the patient and recognizes each patient as an individual with unique healthcare needs. Not only do these rights and responsibilities apply to you, but also to the people legally responsible for making your healthcare decisions. As a patient of Spectrum, you and/or your legal representative have the right to:…

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  • Where Can I See My Statement?

    In an effort to be more eco-conscious, Spectrum has moved away from paper statements in 2023. Electronic patient statements will be sent through our patient portal where they may be downloaded and printed. Payments can be made online, or you can reach out to our Finance Team to pay over the phone. Remember, you can…

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  • What is a Patient Portal and Why Should I Sign Up?

    Patient portals allow for greater communication between providers and their patients. By signing up for Spectrum’s patient portal, you will have easy access to your health information. Some of the other key portal capabilities include: View After Visit Summaries View your Medication List and Request Medication Refills View and Print your Patient Statements and Pay…

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  • How Do I Request my Medical Records?

    Only you or your appointed representative(s) has the right to access your medical records. Obtaining copies of your medical records for yourself from Spectrum Medical can be handled through our Patient Portal or by calling our office at (602) 604-9500 and requesting our Medical Records department. If you are requesting medical records be provided to…

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  • What is an Annual Wellness Visit (AWV) and Why Do I Need One?

    One of the best ways to take control of your health is to see your provider for an Annual Wellness Visit (AWV). An AWV is NOT a physical exam. Instead, it is a preventive exam that takes place when you’re feeling healthy and well. Taking the time for a yearly AWV helps your provider understand…

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  • How Do I Request a Medication Refill?

    The first thing to keep in mind about medication refills is – don’t wait until the last minute! Please plan ahead. It can take up to 5 business days (not counting weekends) to complete a medication refill. Medications requiring pre-authorization may require additional time to process. If you wait until you are out of medication…

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  • What is a Nurse Practitioner?

    If you wonder whether you should see a Nurse Practitioner instead of a Doctor, you’re not alone. Many people do not understand the differences between these titles. You may be surprised to find out they are more alike than you think. A Nurse Practitioner (NP) is a registered nurse with advanced training and education –…

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  • Does my Primary Care Provider Need to be A Doctor?

    NO! Your Primary Care Provider (PCP) does NOT have to be a “Doctor.” Physicians, Nurse Practitioners and Physician Assistants are all trained in and capable of providing Primary Care services. Spectrum Medical ensures that all of our providers are individually credentialed with each of the insurance companies with whom we are contracted so each of…

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  • What is Primary Care, and Why Do I Need It?

    Primary Care is the day-to-day healthcare given by a healthcare provider. In today’s “Urgent Care” mindset, many people do not take the time to establish an on-going relationship with a Primary Care Provider (PCP). It should also be noted that a PCP does not have to be a doctor – physicians, nurse practitioners and physician…

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  • What is a Deductible versus Co-Insurance versus Copay?

    We get it! Insurance can be confusing. Here is a list of standard insurance terms with brief descriptions to help understand your policy a little more. Premium: This is the amount you pay for your health insurance coverage. A premium is paid to an insurance company in exchange for their services and coverage. It can…

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  • What Insurances does Spectrum Medical Accept?

    Spectrum is contracted with most of the major insurance companies, as well as Medicare and AHCCCS. It is very important that we have your current insurance information. Please report any changes in your insurance coverage as soon as possible. Spectrum Medical Care Center is contracted with the following insurance companies: Aetna AARP UHC AHCCCS Arizona…

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