Important Notice About Bank or Credit Card Charges
Spectrum Medical Care Center has recently received calls from individuals who have identified charges on their bank or credit card statements that may reference or appear to be associated with our organization. We want to clarify that these charges are not for services provided, billed, or authorized by Spectrum Medical Care Center, but instead originate from a separate, unrelated company.
If you notice this transaction on your bank or credit card statements, and you are not a Spectrum Medical Care Center patient, please contact your bank or credit card provider immediately to report and dispute the charge. Our team remains committed to transparency and is available to assist reviewing transaction details to help determine whether a charge is legitimately associated with services provided by our clinic.
Why do I see a Spectrum Medical charge on my bank or credit card statement?
If you received medical services from Spectrum Medical Care Center and paid using a bank or credit card, the charge will appear as Spectrum Medical Care CA 8011 and will include a description Spectrum Medical CA 25246853. These descriptions identify legitimate charges associated with your visit or other healthcare-related services.
Example transaction description:
SPECTRUM MEDICAL CA 8011 PHOENIX AZ
(See image example below for reference.)
Charges may vary slightly depending on how your bank processes merchant information.
What should I do if I do not recognize a Spectrum Medical charge?
You should contact your bank or credit card company if you do not recognize the charge or do not believe you received healthcare services from Spectrum Medical Care Center.
In this situation, we recommend taking the following steps:
- Contact your bank or credit card provider immediately to report the transaction.
- Tell them you are disputing the charge.
- Your bank will guide you through the dispute process.
Can Spectrum Medical reverse or dispute the charge for me?
Unfortunately, we are not authorized to reverse, dispute, or remove charges that were not processed by our clinic. Only your bank or credit card provider can investigate and resolve unauthorized transactions on your account.
However, we are happy to help review the information with you to determine whether the charge may be connected to services provided by Spectrum Medical.
Why might someone see a Spectrum Medical charge even if they were not a patient?
In some cases, a charge may appear to reference Spectrum Medical Care Center even if no services were received from our clinic. This can occur if another merchant has incorrectly configured their payment processing system with an inaccurate or misleading business name, or if our name is being used as a decoy descriptor by an unrelated entity. These charges do not originate from Spectrum Medical Care Center and are not associated with our services.
Our Commitment to Transparency
Spectrum Medical Care Center is committed to transparency and patient trust. If you have questions about a charge that appears on your account, our team will do our best to help determine whether it is connected to services provided by our clinic.
Need Help?
If you have questions about a charge that may be connected to Spectrum Medical services, please contact our team:
Spectrum Medical Care Center
602-604-9500